Close this window

 

  1. What is eValueville.com?
  2. Does eValueville.com have a satisfaction guarantee?
  3. Why can't I call Customer Service to answer a question or resolve a problem? Why don't you have a phone number for customer service?
  4. My question is not listed here.

 

 
 
1. What is eValueville.com?
Back
 

eValueville.com was started to handle a problem faced by all large retail companies, the liquidation of excess inventory. In most cases these products are brand new, 1st quality items. eValueville was recognized as the largest seller on eBay and received the community award for 2002.

 

  2. Does eValueville.com have a satisfaction guarantee?
Back
   

We carefully inspect each and every item we sell. Since we sell excess inventory that may have been on a store's sales floor, customers may have tried them on in a fitting room, and they may not always be in perfect, new condition. In cases of a slight defect or damage, we accurately describe the condition of the item so you are fully aware of the item's condition. In the unlikely event that your item is not as described, is damaged, or we have made an error by shipping a product other than what you purchased, please send us an inquiry using the Customer Service form. We will respond to your inquiry within 2 business days to resolve the matter.

If you have a concern about your item, or an issue that needs to be addressed by us, simply email our Customer Service department. A Customer Service Representative will respond in an efficient manner and will be happy to assist you with your particular situation.

If you choose to leave us negative feedback on eBay before attempting to resolve the problem in the above manner, we will accept this as final resolution to the matter.

Please contact us. We would love to help!

 

 
  3. Why can't I call Customer Service to answer a question or resolve a problem? Why don't you have a phone number for customer service?
Back
 

 

eValueville.com is a very young company with a relatively small but very dedicated staff of individuals. We're currently in the testing phase of our consumer business, so we have not developed in terms of resources the ability to provide customer service response in all the ways we know you would like. When we have the supply side of our business up and cruising, with the breadth and depth of products consumers also expect, we will recruit more talent and expand our customer service department.

 

4. My question is not listed here. Back
  Please email us and put "Product Information" in the subject line of your email.