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  1. How do I shop at eValueville.com?
  2. I saw an item I like but need it in a different size and/or color. Is that possible?
  3. Are eValueville.com products covered by a warranty?
  4. What if I have a question about an item? How do I find product information?
  5. The item description does not match the photo exactly. Why?
  6. What kind of products will eValueville.com be offering in the future?
  7. What about the quality of the merchandise?
  8. My question is not listed here

 

1. How do I shop at eValueville.com?

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Shopping at eValueville.com is very easy. Simply go to eValueville.com and make a selection from our available categories. This will take you to a page where you can make specific searches on your item section, size, color or brand. We are adding over 1000 items daily, so check back often to see the latest offerings. .

 

2. I saw an item I like but need it in a different size and/or color. Is that possible? Back

We never know what we have on a specific day although it is possible. You can check more quickly than we can by looking at eValueville.com. (See "how do I shop at eValueville.com.) We purchase large groups of merchandise and have no idea what is on the truck until we open the boxes. Shopping at eValueville.com is like a treasure hunt, you never know what you might find, but you can bet it will be great merchandise at great prices.

 

3. Are eValueville.com products covered by a warranty?
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Manufacturer warranty information is generally not provided to us. Items are sold "As Is", however, we offer all the available data concerning an items condition in the item's ad. For this reason, we are unable to offer refunds.

If you have a concern about your item, or an issue that needs to be addressed by us, simply email our Customer Service department. A Customer Service Representative will respond in an efficient manner and will be happy to assist you with your particular situation.

If you choose to leave us negative feedback on eBay before attempting to resolve the problem in the above manner, we will accept this as final resolution to the matter.

Please contact us. We would love to help!

 

4. What if I have a question about an item? How do I find product information? Back

All the information we have regarding our products is included in the auction posting so you can make an informed decision with the benefit of whatever data we have. Of course there will be times when you still need additional information. Try visiting the web site of the manufacturer (or retailers who carry this merchandise) to see if more extensive information might be available.

 

5. The item description does not match the photo exactly. Why?
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Variations in color can occur depending upon your monitor settings. When in question, go with the description.

 

6. What kind of products will eValueville.com be offering in the future? Back

New products are offered all the time. Check back regularly to see our latest additions.

 

7. What about the quality of the merchandise? Back
 

eValueville.com items are brand new. Occasionally, we do get an item that has been soiled due to handling but can be easily cleaned. This is noted in the auction ad under the quality rating, and it is the bidders responsibility to take cleaning the item into account when they bid.

If you have a concern about your item, or an issue that needs to be addressed by us, simply email our Customer Service department. A Customer Service Representative will respond in an efficient manner and will be happy to assist you with your particular situation.

If you choose to leave us negative feedback on eBay before attempting to resolve the problem in the above manner, we will accept this as final resolution to the matter.

Please contact us. We would love to help!

8. My question is not listed here. Back
  Please email us and put "Product Information" in the subject line of your email.